Privacy Policy

1. Introduction

Serenity Haven Spa (“we”, “our”, or “us”) operates the website serenityhaven.spa and respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or book a treatment at our spa in Da Nang, Vietnam.

2. Information We Collect

We may collect the following types of information:

• Personal identifiers: name, email address, phone number, and any details you provide through our booking or inquiry forms.
• Booking details: preferred treatment, date, time, and any health or allergy notes you choose to share.
• Technical data: IP address, browser type, device information, and pages visited, collected via cookies and analytics tools.

3. How We Use Your Information

We use your information to:

• Process and confirm your bookings and inquiries.
• Communicate with you about appointments, changes, or special offers.
• Improve our website, services, and customer experience.
• Comply with legal obligations and protect our rights.

4. Sharing Your Information

We do not sell your personal information. We may share it with trusted service providers (such as booking software, email, or analytics providers) only to the extent necessary to operate our business, and only under strict confidentiality obligations.

5. Cookies & Tracking

Our website uses cookies and similar technologies to improve performance and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect some website features.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the use of your personal data. To exercise these rights, contact us at the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us: